Get-Found Ltd Privacy Policy

This Privacy Notice tells you what to expect when Get-Found Ltd collects your personal data when you engage with our service or members of staff. This privacy notice applies to information we collect about

• Visitors to our website
• Customers who use our services

It also explains how we’ll store and handle that data, and keep it safe in accordance with the Data Protection Act (GDPR) and Privacy & Electronic Communications Regulation. We only collect personal data when you provide it to us.

We will only use data captured for specific purposes related to the provision of services by Get-Found Ltd. These purposes include; responding to enquiries or expressions of interest received through ‘contact us’, email and social media platforms, where the lawful basis is ‘pursuing our and your legitimate interest’ and the provision of digital marketing services, where the lawful basis is ‘necessary for a contract’. We may also use your information to keep you up to date with relevant services and useful updates from Get-Found Ltd where the lawful basis is ‘pursuing our legitimate interest’. At all times recipients will be given the option to opt-out of communications and removed from our records if requested. Where health & safety or safeguarding legislation requires us to collect personal data, the lawful basis is that this ‘necessary to comply with a legal obligation’.

Get-Found Ltd will always seek to adhere to the Principles of Data Protection whilst using data. The personal information you provide will be held securely by Get-Found Ltd. 

We will only share data with a third party if it is absolutely necessary in respect of services you have agreed to with us, or if there is a legal obligation for us to do so. We will ensure any data passed on is in a secure manner and limited to what is necessary. For more information on third party providers please refer to our Data Protection Policy.

Visitors to our website and social media accounts
When you visit www.get-found.co.uk we use a third-party service called Google Analytics, ensuring we are maximising the reach to our audience. This will be measured through standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the website. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

We use Google Analytics, social media plug-in and session ID cookies to:

• Improve the speed and security of the website.
• Understand the way our visitors use our website and improve their experience.

Where the cookies are not essential, the lawful basis we rely on is consent.  For more information about how we use cookies please see our Data Protection Policy.

IP addresses are not used by us to directly identify individuals. We will not pass your data on to advertising networks or other third parties. Any third-party links to social networking services only deploy third-party cookies if you have already signed up to these services and are signed into these services. Please refer to the third-party social networking provider’s privacy policies. 

Social Media
If you engage with us via our social media accounts, we will use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us via a private message, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came. When you interact with these platforms, your browser will establish a direct link with third party servers, and they will receive information about your browser and activity and may link it to your related user account. For more information about how social media platforms use your data, please see their separate privacy policies.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Customers who use our services

With all our clients we collect information (name, contact details, business place of practice, card detail for payment via third party provider). 

Where we wish to use a clients success  / case studies to showcase our impact, we will seek consent from individual participants before using identifiable data in our reporting. You are able to withdraw your consent at any time. You can do this by contacting info@get-found.co.uk. 

Retention

We will hold the personal information you provide for a maximum of 5 years after your final engagement with us. If you exercise your right to object to the receipt of marketing materials, we may still hold limited details about you to ensure that we respect your request.

Once the five-year designated time period has elapsed for data use following your final engagement, we will dispose of your information using industry standard software to permanently delete the recorded data you have provided us. 

What we do with the information we have?

The purposes for which Get-Found Ltd use your personal data are set out above and personal information is securely stored on a third party data system called ‘Google Drive, Stripe, GoCardless, Quickbooks’ which only trained Get-Found Ltd staff and (Third Party Developers) have access to. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances. This includes the absolute right to object to marketing. 

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@get-found.co.uk if you wish to exercise any of these rights.